The BSB30215 Certificate III in Customer Engagement is the perfect course for people seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. In this program, you will gain skills in dealing with customer complaints, customer service excellence, multiple communication channels, time management and working effectively within a team environment.
Contribute to health and safety of self and others
BSBWOR203
Work effectively with others
BSBITU307
Develop keyboarding speed and accuracy
BSBCUE301
Use multiple information systems
BSBCUE203
Conduct customer engagement
BSBCUE307
Work effectively in customer engagement
BSBWOR201
Manage personal stress in the workplace
BSBCUE309
Develop product and service knowledge for customer operation
BSBCUE304
Provide sales solutions to customers
BSBCMM301
Process customer complaints
Full Price: $3,450
Certificate 3 Guarantee Program: click here for more details
Non-Concessional: $160
Concessional: $50
Intake Dates: Monthly intakes
Duration: 40 weeks
There are no formal entry requirements for this course, however, students are expected to have or be able to achieve written and spoken English skills to the certificate level of the course, or the ability to develop these skills whilst in training to meet the requirements of the qualification. Basic computer skills/ digital literacy skills are required for this qualification
Online/ Virtual Classrooms
using iLearn, our 24/7 learner management system. Using iLearn, students can engage with learning at their own speed, in their own time from the comfort of their home.
In order to complete the academic requirements of this program, students are required to have a suitable laptop and appropriate connectivity to access our Learning Management System. Please click here to view recommended laptop specifications.
Dedicated Trainers to help with training and assessment
Access to iLearn – our 24/7 learning management system
Access to online Language Literacy and Numeracy testing and tools to help with proficiency skills if required
Opportunities to collaborate online with peers
Free access to employment assistance through Joblinx
