SIR30216 Certificate III in Retail


Capitalise on an industry with more career opportunities Our interactive course gives job seekers a qualification and entry into an industry rich with career opportunities and pathways.

Our Course Covers

  • How to build customer relationships and loyalty
  • Selling to the retail customer and assisting with any difficulties
  • How to produce visual merchandise displays

Certificate 3 Guarantee Program
This course can be delivered under the Queensland Government funded Certificate 3 Guarantee Program.

Traineeship Program
This course can be delivered as a Traineeship in Queensland only.



Delivery & Duration

Entry Requirements

Career Opportunities


Semester One – 13 Weeks

Code Title
SIRXWHS002 Contribute to workplace health and safety
SIRXMKT001 Support marketing and promotional activities
SIRXIND001 Work effectively in a service environment
SIRXSLS001 Sell to the retail customer
CHCDIV001 Work with diverse people

Semester Two – 13 Weeks

Code Title
SIRRINV001 Receive and handle retail stock
SIRXCOM002 Work effectively in a team
SIRXCEG003 Build customer relationships and loyalty
SIRXCEG001 Engage the customer

Semester Three – 13 Weeks

Code Title
SIRXCEG002 Assist with customer difficulties
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity
SIRXRSK001 Identify and respond to security risks


Certificate 3 Guarantee
Concessional: $50
Non-Concessional: $160

Payment Method (Non C3G)

1. Debit Order only over 40 weeks ($34 per week, $68 per fortnight, $136 per month)
2. $440 per Semester


  • The online theory component is available for all units
  • 80 hours of work experience is also a requirement of the qualification

Duration: The full course is 3 semesters (up to 12 months)

  • Fast track option available to complete in a shorter time
  • Regular access to a computer or tablet to undertake learning and assessment activities
  • Regular access to the internet and to an email account
  • The ability and willingness to complete an online course
  • The ability to communicate directly with SRI
  • The ability to communicate in English with SRI
  • The ability to understand basic instructions provided, written or verbally in English
  • The ability to use a computer and type
  • The willingness to provide a valid USI
  • No prior retail experience is necessary

  • Sales Assistant
  • Customer Service Assistant
  • Point-of-Sale Operator

Employment Assistance
As a Sarina Russo Institute student, you are entitled to our FREE employment assistance, which provides mentoring, employment workshops and job placement service.

Student Support Services

  • Dedicated Trainers to help with training and assessment
  • Access to iLearn – our 24/7 learning management system
  • Access to online Language Literacy and Numeracy testing and tools to help with proficiency skills if required
  • Mentoring and job placement assistance
  • Opportunities to collaborate online with peers

Have a question? Feel free to ask